Service and Repair

Customer Service Numbers
General Service and Repair
The following customer service numbers are answered 24 hours a day, seven days a week.
Rochester 223-2191
Akron 598-2782
Elsewhere 1-888-374-1900
Directory Assistance 411
Underground Utility Line Locations 1-800-382-5544 or 811
Verizon Customers
(Akron, Fulton, Macy, Mentone, Tippecanoe)
Residence 1-800-483-4600
Business 1-800-483-5600
Sprint Customers
(Argos, Kewanna, Monterey)
1-800-621-6191


Office Hours

Rochester Office - 117 West 8th Street
Monday thru Friday - 8 a.m. to 5 p.m.

Akron Office - 100 East Rochester Street
Monday and Friday - 8 a.m. to 5 p.m.;
Tuesday, Wednesday and Thursday - 8 a.m. to noon
(Hours subject to change)

View our service rates.


811, Call before you dig!

Rochester Telephone Company | PO Box 507 | 117 W. 8th St. | Rochester, Indiana 46975 | 574-223-2191