ENHANCED CALL HANDLING

Polycom VVX 500 Business Media Phone
Quick User Guide

About the Touch

Tap to select and highlight screen items. To Scroll, touch the screen, and swipe your finger up, down, right, or left. To go back to a previous screen, tap Back.

Phone Views

Your phone has four main views: Home, Calls, Active Call, and Lines View (the default).

To change views:

For Home, press .
From Home, press to display either Lines, Calls, or Active Call View.
To switch between Lines View and either Calls or Active Call View, swipe the screen.

Home View

Home View display icons you can tap to access phone functions.

Touch and hold to display fewer icons. Touch and hold or swipe the screen to display your phone Lines and Favorites—contacts you can dial by tapping their name. To go back, tap Close.

Lines View

Lines View displays phone Lines, Favorites, and soft keys.

If your phone is idle, you can:

Tap the phone Line to access the Dialer.
Swipe to switch between Lines View and the Browser (if applicable).

Call View

Calls View displays a list of all your calls.

Call color indicates status:

Dark green—Active call.
Dark blue– Incoming and held calls.
Bright green—active call is highlighted.
Bright blue—Incoming or held call is highlighted.

Tap a call to highlight it. The soft keys apply to the highlighted call.

Active Call View

If a phone Line has only one call — and it’s active — you can access Active Call View.

Entering Data

Use the onscreen keyboard or the dial pad keys to enter information. To backspace, tap .

To use onscreen keyboard, tap .

To type with the dial pad keys, press a key repeatedly to view the character options and stop to select.

To type other characters, tap Encoding or Mode. When using the dial pad keys, use the 1.

About Calls

Only one call can be active at one time.

You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or .

Tip: Returning to Your Calls

If you navigate away from your call(s), tap to see Active Call or Calls View again.

Placing Calls

Pick up the handset, or press or . Enter the phone number, and tap .

From Lines View: Tap the phone Line, enter the phone number, and tap .

From Home View: Tap New Call, enter the phone number, and tap .

Timesaver: Placing Calls Quickly

Tap a recent call or Favorite or tap a contact’s phone number in the Contact Directory.

Answering Calls

Press or tap Answer, pick up the handset, or press .

To answer a new call while on an active call, tap Answer.

The current call will be held.

Ending Calls

To end an active call, replace the handset, press or press or tap End Call.

Holding Calls

From Lines, Calls, or Active Call View, tap Hold. If you’re in Calls View, remember to highlight the call first.

To resume a held call, tap Resume from either Lines or Calls View.

Transferring Calls

From Lines, Calls, or Active Call View, tap Transfer, and call the other party. when you hear the ring back sound, or after.

Forwarding Calls

To enable call forwarding, tap bfrom Home View, and tap Features > Forward. Tap the forwarding type to enable, type a forwarding number, and tap Enable.

To disable call forwarding, tap Settings from the Home View, and tap Features > Forward. Tap the forwarding type to disable and tap Disable.

To enable per-call forwarding: As your phone rings, tap Forward, enter the forwarding number, and tap Forward.

Listening to Voicemail

Tap Messages from Home view, and tap Message Center. Tap Connect and follow prompts.

Timesaver: Viewing Recent Calls
Tap ** from Lines, Calls, or Active Call View.

Adjusting Volume

To change call volume, press during a call. To change the ringer volume, press when the phone is idle or ringing.

Viewing Recent Calls

To view your Recent Calls list, tap New Call from Home View, and tap Recent.

From the Recent Calls list, tap to sort and order calls, tap to display only certain calls, or tap call record to call the person.

Timesaver: Viewing Recent Calls
Tap from Lines, Calls, or Active Call View.

Tip: Saving Recent Callers to Your Directory
From your Recent Calls list, tap ** next to the call, and tap Save. Enter additional information and tap Save.

Favorites

Favorites are contacts you call most often. Favorites display in your Favorites list and Lines View. They also display when you tap the phone Line in Home View.

To view your Favorites list—Tap New Call from Home view, and tap Favorites.
To make a contact a Favorite—Navigate to your Contact Directory and tap the contact. Tap Add to Favorites and tap Yes to confirm.
To dial a Favorite—Tap the Favorite from Lines View or your Favorites list.
To reorder you Favorites List—Update the contact’s Favorite Index number in the Contact Directory.

Contact Directory

To view you Directory—Tap Directories from Home View. If a Corporate Directory is on your phone, tap Contact Directory on the Directory Screen.
To add a contact—Navigate to your Contact Directory and tap . Type the contact’s information and tap Save. To make a contact a Favorite, enter a Favorite Index number.
To update contact information—Navigate to your Contact Directory and tap the contact. Tap update the contact’s information and tap Save.
To delete a contact—Navigate to your Contact Directory and tap the contact. Tap and tap Yes to confirm.
To search for a contact—Navigate to your Contact Directory and tap Search. Enter search criteria, and tap Search.
To dial a contact from your Directory—Navigate to your Contact Directory and tap the contact. From the contact’s information screen, tap the contact’s phone number.

Tip: What Does a Green Star Mean?
A green star indicates a Favorite.

Placing Conference Calls

Call the first party. From Lines, Calls, or Active Call View, tap Conference. Dial and connect with the other party and tap Conference.

From Lines or Calls View, you can:

Tap Hold to hold the conference.
Tap End Call to end the conference.
Tap Manage to manage each participant (if available).
Tap Split to end the conference and hold all participants.

Timesaver: Placing Conference Calls
If you have an active and held call, tap Join to set up a conference.

Muting the Microphone

During a call, press so other parties can’t hear you.

To disable Mute, press again.

Using Do Not Disturb

To disable ringing, tap Settings from Home View, and tap Features > Do Not Disturb. Tap Enable or Disable.

Updating Ringtones

To change the incoming call ringtone, tap Settings from Home view, and tap Basic > Ring Type. Tap the ringtone you want.

To set a ringtone for a contact, navigate to your Contact Directory and tap the contact. Tap update the contact’s ring type and tap Save.

For a downloadable pdf, click here.