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RTC Customer Support is the trouble shooting, problem solving dream team! We are here to help you with all your questions! We encourage our customers to contact us whenever you're having issues; big or small. Sometimes your TV freezing up during your favorite program can help alert us to a bigger problem on the horizon. While we don't like to have issues we do like to hear about them when they happen! If we don't know it's broke - we can't fix it. RTC Customer Support can assist you with questions over the phone, online, in-office, in-home or through email!

how to

How Do I...

Have a couple questions? Trying to figure it out on your own? Check out our 'How To Do Stuff Page'! There are a few topics we frequently receive questions on. If you can't find the answers you're looking for -

please give us a call!


Having Trouble with Your Service?

Before you report your trouble, try these helpful tips. Sometimes trouble can be a quick fix! 

If these quick tricks don't do it - give us a call! Here's how to Report Trouble:

During Normal Business Hours:
(Monday - Friday   8:00a - 5:00p)
(574) 223-0100
During Business Hours your call with be answered by a member of our Support Team. If we are receiving a high volume of calls your call may go to voicemail. When leaving a message please leave your name, service address, the trouble you are having and a number we can reach you at shortly.
You can also click the Chat button below!
After Hours & Weekends/Holidays:
(574) 223-2191
After hours and weekends calls will go to voicemail. Calls marked as urgent will be handled by the On-Call Support Team Member. When leaving a message after hours and on weekends please leave your name, service address, the trouble you are having and a number we can reach you at shortly. Please be prepared to answer a call back to you at the number you have provided as our Support Team may have questions or information for you. 

If your trouble is not urgent and you don't feel like calling us just fill out the form below or send us an email at! Emails and inquiries will be answered within 1 Business Day - Please DO NOT send URGENT troubles by inquiry or email.


We are here to help!

 117 West 8th Street 
Rochester, IN 46975 
Office Hours 
Monday thru Friday – 8 a.m. to 5 p.m.

Thank You! If you are reporting trouble please call 223-0100 for the quickest response. Otherwise, all inquires will be answered within 1 business day.

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