Incomplete Calls

September 19, 2017

 

RTC has been getting some complaints from customer’s (mostly in the Akron area) regarding calls not going through.  RTC strongly believe this is call completion issue caused by customer's long distance carriers. 

 

The problem starts with the carrier used by the customer who makes the call. The call completion problem appears to be a result of long-distance carriers, or their underlying routers, attempting to minimize terminating access charge costs and failing to complete calls to rural areas where the cost to deliver phone service is higher.

 

We are trying to get details of such failed calls so that we can look further into the issue. This is a known issue in the telecommunications industry.  If you are having issues, please give us a call, we are asking for the number your calling from and the number being dialed along with date and approximate time.  For more information, please visit: https://www.fcc.gov/general/rural-call-completion-problems-long-distance-or-wireless-calling-rural-areas 

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RTC Communications Corp
117 W Eighth Street
Rochester, IN 46975
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