Issues with Cable TV Service?
If your cable television is showing a black screen, be sure that your Set Top Box is turned on and the green light is glowing. Also check to be sure that your remote control AND television are on the correct input. If your CATV service involves a Set Top Box or DVR Set Top Box, please try to reboot and allow your STB or DVR to go through a reboot process. To reboot a STB or DVR - unplug the power for approximately 10 seconds and then plug back in to power. These simple steps can save you the cost of a service call. If your TV is still giving you fits, please contact our Level 1 Support team.
Report your Trouble!
During Normal Business Hours:
(Monday - Friday 8:00a - 5:00p)
During Business Hours your call with be answered by a member of our Level 1 team. If we are receiving a high volume of calls your call may go to voicemail. When leaving a message please leave your name, service address, the trouble you are having and a number we can reach you at shortly.
You can also click the Chat button below!
After Hours & Weekends/Holidays:
After hours and weekends calls will go to voicemail. Calls marked as urgent will be handled by the On-Call Support Team Member. When leaving a message after hours and on weekends please leave your name, service address, the trouble you are having and a number we can reach you at shortly. Please be prepared to answer a call back to you at the number you have provided as our Support Team may have questions or information for you.
While we don't like to have issues we do like to hear about them when they happen! If we don't know it's broke - we can't fix it.