No matter the issue, we're here to help.

TV freezing, cannot connect to WIFI, noisy phone line? Whatever the trouble, we will work diligently to rectify it quickly and get your life back to normal.

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RTC Customer Support is the trouble shooting, problem solving, dream team.

We're here to answer your questions. We encourage our customers to contact us whenever they’re having issues; big or small. These reports can help alert us to a bigger problem on the horizon. While we don’t like to have issues, we do like to hear about them when they happen. If we don’t know it’s broke – we can’t fix it. Our Customer Support team can aid you over the phone, online, in-office, in-home or through email.

Call, text (available during business hours only) or email for assistance.

Customer Service: 574-223-2191 | Technical Support: 574-223-0100 | support@rtc1.com

HOW TO’S

Have a couple of questions? Trying to figure it out on your own? You’re in the right place! Here are some topics we frequently receive questions on. If your answer isn’t here – please give us a call!

Programming Your RTC Remote

While your RTC remote comes pre-programmed to your set top box you may need to program your remote to your TV or other devices. We’re happy to help you with this task! Below are remote programming guides. if you have questions or hit a wall – please give us a call!   If you signed […]

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How to Read Your RTC Bill

Below is an example of how your RTC Bill will look. We have highlighted some items customers have had about their bill or items that are commonly overlooked. If you have any questions or concerns about your bill, please feel free to give us a call at (574) 223-2191!   Remittance Ticket This portion of […]

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Using Your RTC Email

To access your email from any computer or browser, use the RTC webmail portal. Go to webmail.rtcol.com. Next, sign on using your full email address and password (example: support@rtcol.com). If Webmail is not your preferred access platform, you can configure your device easily! To manually set up your @rtcol.com email account in an email client […]

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Set Up WatchTVEverywhere

Step 1: Go to www.watchtveverywhere.com. Find and select RTC Communications Corp from the drop-down menu. Note: You will need your RTC account number to set up this account. You can find on your bill or you may call the office and ask for the account number.   Step 2: Click on the Register button. Notice our […]

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Pin EBill on an Android Device

To quickly access the RTC EBill portal on an Android device, follow this six step process. Step 1: Go to www.rtc1.com and you will see this screen. Click on My Account in the upper right-hand corner.   Step 2: You will now see the Online Bill Pay Login Screen.   Step 3: Click on the 3 dots […]

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Pin EBill on an Apple Device

Step 1: Go to www.rtc1.com and you will see this screen. Click on My Account in the upper right-hand corner.   Step 2: You will now see the Online Bill Pay Login Screen.   Step 3: Click on the share button at the bottom of the screen.   Step 4: Scroll down and select Add to Home […]

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How to Set Up Your EBill

Step 1: Go to www.rtc1.com, open the Customers drop down menu and click Online Bill Pay. Please make sure you have your current bill available as you will need the invoice number & amount due to register.   Step 2: Click on Register Here (under the blue Sign In button).   Step 3: Looking at your current […]

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Set Up Your Roku Streaming Stick

Have a new Roku Streaming Stick you need to get setup? No problem. Check out this quick tutorial video.

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Having trouble with your service?

Before you report your trouble, try these helpful tips. Sometimes a trouble can have a quick fix!

INTERNET

If your internet is not working on your wireless or wired connection, your first step is to reboot (power on/off) all of your connected devices such as phones, computers, and your router. The router is what provides wireless connection to most devices. Reboot the router by simply unplugging it for 15 seconds then plugging back in to power.

If internet via WiFi connection is out after rebooting your router, the next step to troubleshooting is to bypass your router. To bypass, you will need a device (such as a laptop or desktop) that has an ethernet port. You will need to have one end of the ethernet cable plugged directly from the RTC jack to your device.

If internet service is still out after rebooting router and/or bypassing your router, please contact our Level 1 Support team.

CABLE TELEVISION

If your cable television is showing a black screen, be sure that your Set Top Box is turned on and the green light is glowing. Also check to be sure that your remote control AND television are on the correct input.

If your CATV service involves a Set Top Box or DVR Set Top Box, please try to reboot and allow your STB or DVR to go through a reboot process. To reboot a STB or DVR – unplug the power for approximately 10 seconds and then plug back in to power.

These simple steps can save you the cost of a service call. If your TV is still giving you fits, please contact our Level 1 Support team.

TELEPHONE

If you do not have a dial tone on your line, your first step is to make sure that the cord is firmly connected from the jack to the phone or the cordless phone base.

The next step in troubleshooting phone issues is to unplug all connected phones and then plug them back in one at a time, this can help clear up line issues.

If this does not resolve the issue, please report the trouble you are having.

Need some more help?

Our staff is ready and willing to assist you. Simply call or text our office and we’ll help you as quickly as possible. During high call volumes or after hours you may need to leave a message. If you do, make sure to leave your name, service address, a brief description of your problem and the best phone number we can reach you at.

(574) 223-2191

Additional Options

NON-URGENT TROUBLE

If your trouble is not urgent and you don’t feel like calling us, send an email! Troubles reported via email will be answered within one (1) business day.
EMAIL US

Slow speeds got you down?

Is your internet not performing at the speed you think it should? Are pages taking longer to load? Before starting a ticket, run a quick speed test to determine if it is your broadband that is the problem or something else.
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RTC Communications Corp
117 W Eighth Street
Rochester, IN 46975
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Affordable Connectivity program

Helping households have access to broadband.

By enrolling in the Affordable Connectivity Program, households can receive an Internet discount of up to $30/month. Simply complete an application at and then contact RTC to request the discount be applied to your account.