SOLUTIONS CENTRAL
Technical support
We’re here to answer your questions.
We encourage our customers to contact us whenever they’re having issues with RTC services — big or small. These reports can help alert us to a bigger problem on the horizon. While we don’t like to have issues, we do like to hear about them when they happen. If we don’t know it’s broke, we can’t fix it. Our Customer Support team can aid you over the phone, online, in-office, in-home or through email.
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24/7 Support
Visit our portal or give us a call.
If you are experiencing issues with your service, please don’t hesitate to call us! You’re covered 24/7. If you are calling outside of business hours, our 24/7 help desk and on-call staff are standing by to assist you.
How-to guides
Have a couple of questions? Trying to figure it out on your own? You’re in the right place! Here are some topics we frequently receive questions on. If your answer isn’t here, please give us a call!
Having trouble with your service?
Before you report your trouble, try these helpful tips. Sometimes there’s a quick fix!
Internet
If your internet is not working on your wireless or wired connection, your first step is to reboot (power on/off) all of your connected devices such as phones, computers, and your router. The router is what provides wireless connection to most devices. Reboot the router by simply unplugging it for 15 seconds and then plugging it back in to power.
If internet service via your Wi-Fi connection is out after rebooting your router, the next troubleshooting step is to bypass your router. To bypass, you will need a device (such as a laptop or desktop) that has an ethernet port. You will need to have one end of the ethernet cable plugged directly from the RTC jack to your device.
If internet service is still out after rebooting router and/or bypassing your router, please contact our Support team at 574-223-2191.
Cable Television
If your cable television is showing a black screen, be sure that your set-top box is turned on and the green light is glowing. Also check to be sure that your remote control AND television are on the correct input.
If your CATV service involves a standard set-top box or DVR set-top box, please try to reboot and allow your STB or DVR to go through a reboot process. To reboot a STB or DVR, unplug the power for approximately 10 seconds and then plug back in to power.
These simple steps can save you the cost of a service call. If your TV is still giving you fits, please contact our Support team at 574-223-2191.
Telephone
If you do not have a dial tone on your line, your first step is to make sure that the cord is firmly connected from the jack to the phone or the cordless phone base.
The next step in troubleshooting phone issues is to unplug all connected phones and then plug them back in one at a time. This can help clear up line issues.
If this does not resolve the issue, please report the trouble you are having.
Additional Options
Before you report your trouble, try these helpful tips. Sometimes a trouble can have a quick fix!
Non-Urgent Trouble
If your trouble is not urgent and you don’t feel like calling us, send an email! Troubles reported via email will be answered within one (1) business day.
Slow Speed Got You Down?
Is your internet not performing at the speed you think it should? Are pages taking longer to load? Before starting a ticket, run a quick speed test to determine if it is your broadband that is the problem or something else.