News from the Northwoods

Read the latest news and events from Norvado.

Grandstream GPX21XX Quick User Guide

Basic Phone Operation for Grandstream Models GXP2130/2140/2160/2135/2170 USING THE HEADSET OR SPEAKER Use the Speaker Button to turn speaker ON/OFF. Use the Headset button to use the headset once it had been connected. MAKING A CALL Take Handset/Headset off-hook or press Speaker button or an available LINE key (activates speakerphone). The line will have dial tone and […]

Grandstream GXP-2135 Button Overview

GXP2135 is a next generation enterprise IP Phone featuring 8 dual-color line keys (can be digitally programmed as up to 32 provisionable BLF/fast-dial keys), 2.8 inch TFT color LCD, 4 programmable context-sensitive soft keys, dual Gigabit network ports, integrated PoE and Bluetooth, 5-way conference, and Electronic Hook Switch(EHS). The GXP2135 delivers superior HD audio quality […]

Grandstream GXP-2170 Button Overview

The GXP2170 is a powerful High-End IP phone that is ideal for busy users who handle high call volumes. Receptionists, administrators, sales staff and other call-intensive rolls  can enjoy efficiency by utilizing the GXP2170’s 12 line keys, 4.3 inch color display LCD and 48 digital, on-screen speed dial/BLF keys. Provide users with the fastest possible […]

Polycom VVX 500 Business Media Phone Quick User Guide

About the Touch Tap to select and highlight screen items. To Scroll, touch the screen, and swipe your finger up, down, right, or left. To go back to a previous screen, tap Back. Phone Views Your phone has four main views: Home, Calls, Active Call, and Lines View (the default) To change views: For Home, […]

Programming Your RTC Remote

While your RTC remote comes pre-programmed to your set top box you may need to program your remote to your TV or other devices. We’re happy to help you with this task! Below are remote programming guides. if you have questions or hit a wall – please give us a call!   If you signed […]

Set Up Your Roku Streaming Stick

Have a new Roku Streaming Stick you need to get setup? No problem. Check out this quick tutorial video.

Pin EBill on an Apple Device

Step 1: Go to and you will see this screen. Click on My Account in the upper right-hand corner.   Step 2: You will now see the Online Bill Pay Login Screen.   Step 3: Click on the share button at the bottom of the screen.   Step 4: Scroll down and select Add to Home […]

Using Your RTC Email

To access your email from any computer or browser, use the RTC webmail portal. Go to Next, sign on using your full email address and password (example: If Webmail is not your preferred access platform, you can configure your device easily! To manually set up your email account in an email client […]

How to Read Your RTC Bill

Below is an example of how your RTC Bill will look. We have highlighted some items customers have had about their bill or items that are commonly overlooked. If you have any questions or concerns about your bill, please feel free to give us a call at (574) 223-2191!   Remittance Ticket This portion of […]

Set Up WatchTVEverywhere

Step 1: Go to Find and select RTC Communications Corp from the drop-down menu. Note: You will need your RTC account number to set up this account. You can find on your bill or you may call the office and ask for the account number.   Step 2: Click on the Register button. Notice our […]

Polycom VVX 400 Series Business Media Phones Quick Tips

3725-49088-004A | UC Software 5.5.0 or later These Quick Tips apply to VVX 400, 401, 410, and 411 business media phones. Home Screen Displays messages, settings, and information. Available any time.   Calls Screen Displays all active and held calls. Available when you have an active or held calls in progress.   Lines Screen Displays […]

How to Set Up Your EBill

Step 1: Go to, open the Customers drop down menu and click Online Bill Pay. Please make sure you have your current bill available as you will need the invoice number & amount due to register.   Step 2: Click on Register Here (under the blue Sign In button).   Step 3: Looking at your current […]

Pin EBill on an Android Device

To quickly access the RTC EBill portal on an Android device, follow this six step process. Step 1: Go to and you will see this screen. Click on My Account in the upper right-hand corner.   Step 2: You will now see the Online Bill Pay Login Screen.   Step 3: Click on the 3 dots […]

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